Frequently Asked Questions
Everything you need to know about your brew.
How long does it take for my coffee to ship?
We roast our beans in small batches to ensure maximum freshness. Orders are typically processed within 2-3 business days and shipped via standard ground shipping.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working on expanding our reach to bring Carlin Brothers Coffee to fans worldwide soon.
Can I return coffee if I don't like the flavor?
Because coffee is a perishable food item, we cannot accept returns on opened bags. However, if there is an issue with your order or if it arrived damaged, please contact our support team within 14 days.
Is your coffee ethically sourced?
Absolutely. We pride ourselves on working with distributors who prioritize fair trade practices and sustainable farming to ensure high-quality beans and fair wages for farmers.
Do you offer whole bean or ground coffee?
We offer both! You can select your preferred grind size—including Whole Bean, Drip, or French Press—directly on the product page before adding it to your cart.
How should I store my coffee to keep it fresh?
To maintain peak flavor, store your coffee in a cool, dark place in an airtight container. Avoid the refrigerator or freezer, as moisture can compromise the oils and aroma of the beans.